Returns & Exchanges

Returns Procedure


What are you waiting for? Shop with us freely because any purchases made through our website www.tanabanacrafts.com comes with return or exchange policy. While we strive to see you most satisfied through delivering on our promises yet for any reason you feel dissatisfied with the products including them not matching your expectations, please feel free to return with us within 10 days from the day of delivery. Kindly write a mail to support@tanabana.co.in mentioning in subject the product code. We would ensure that a refund inclusive of shipping charge paid by you while ordering is made to you within a week from the day we receive the returned products.

Please include a copy of the original sales receipt or packing slip with any return -- without that information we cannot process your request. Please circle the items that you are returning on the copy of the sales receipt or packing slip. We would also love to know the reason for your return so that we may serve you better in future.

If an item was purchased as a set, it must be returned as a set. We will not process returns of incomplete sets.

The items must be in their original condition (unused and unwashed) and in their original packaging (with all tags attached if applicable).

Exchange
If for any reasons you want an exchange, please follow the same process. Give us a reason for you seeking exchange along with the product that you would want it to be exchanged with. Any difference would have to be borne by you. If the exchanged product's value is lesser than the value of original product ordered, we would duly refund the excess amount deducting shipping charges.

Damaged Items
We do our best to carefully inspect each garment in your order before shipping it out to you. Despite our best efforts, we sometimes overlook damaged items. If you received a damaged garment, please contact us immediately! Do not ship damaged item back to us until you contact us at support@tanabana.co.in

Returns should be addressed to-

Tana Bana Crafts
Ground Floor, 20/3, Next to St. Andrews School,
K.C.Chaterjee Lane, Masakchak,
Bhagalpur.Bihar-812001
Phone- 0641-2400051